Job Introduction
Technical Programme Manager – Digital Transformation
As we continue our mission to make people and nature happy through chocolate, we’re looking for a Technical Programme Manager – Digital Transformation to join our IT team on a full-time, permanent basis.
This is an exciting opportunity to play a pivotal role in shaping and delivering a complex, multi-year digital transformation programme across our multi-channel business. Acting as the IT lead, you’ll work closely with senior stakeholders, architects, engineers, and external partners to ensure technology solutions are delivered on time, on budget, and aligned to our business strategy.
As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
Here at Hotel Chocolat, we've adopted hybrid working. This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like!
What you’ll be doing…
Acting as the IT lead for a complex digital transformation programme, ensuring technical delivery aligns with business strategy and outcomes
Building and maintaining an integrated programme plan covering milestones, dependencies, risks, resources, and budgets
Establishing and running effective governance forums, including steering groups, working groups, and programme reporting
Managing technical and delivery trade-offs, balancing quality, cost, risk, and timelines through strong stakeholder engagement
Identifying, assessing, and proactively managing programme risks and issues, leading escalation and resolution where required
Working closely with architects and engineering teams to manage cross-programme technical dependencies and system integration
Championing best practices in delivery methodologies (Agile, Waterfall, Hybrid) to improve programme execution
Collaborating with wider IT teams to define and manage programme financials and forecasts
Coordinating external suppliers and delivery partners, holding them accountable to agreed outcomes, timelines, and standards
Who you are…
You’re a confident and experienced Technical Programme Manager with a passion for business transformation through technology. You’re comfortable operating at senior levels, influencing stakeholders, and navigating complexity, while keeping delivery outcomes firmly in focus.
Essential
Proven experience delivering large-scale, multi-year technology programmes with significant business transformation impact
Strong ability to build credible relationships and influence senior stakeholders across IT and the wider business
Solid understanding of IT infrastructure, enterprise applications, and engineering best practices
Excellent risk management, problem-solving, and decision-making skills
Experience managing external suppliers, contracts, and delivery partners
Strong programme governance, reporting, and financial forecasting capabilities
Desirable
Experience within fast-paced environments such as FMCG, retail, or e-commerce
Exposure to supply chain, OMS, or ERP platforms
Familiarity with data, analytics, and cloud-based technologies (Azure)
Professional certifications such as APM, MSP, PMP, or SAFe Agile Programme Consultant
Who are we?
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol, and our pioneering drinking chocolate system, the Velvetiser™.
A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing. Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here:
hotelchocolat.com/uk/engaged-ethics/our-people.html