Job Introduction
As we continue our mission to make people happy through chocolate, we’re looking for a Team Manager to join our Hygiene Team on a permanent basis.
As a Hygiene Team Manager, you will provide clear, effective, and professional leadership to the hygiene team, leading by example in all aspects of hygiene and shift operations. You will ensure that all cleaning and hygiene responsibilities are carried out safely, efficiently, and in full compliance with current hygiene and good manufacturing practices (GMP).
Your role will also involve maintaining the highest standards of food safety, health and safety, environmental compliance, and product protection. You are expected to uphold due diligence at all times, acting with honesty, transparency, and a “right first time” approach.
Shift: Day Shift, rotating weekly shift pattern of 6am to 2pm and 2pm to 10pm, Monday to Friday.
Salary: £37,674.00 per annum
As well as a competitive salary and a range of company benefits, including a 50% discount on all products to enjoy, we also offer:
- Full PPE (personal protective equipment) provided to you on your first day.
- Subsidised vending machines including sandwiches, pasta, snacks and drinks.
- Free onsite employee carpark.
LOCATION
The onsite location for this role is at our Factory ‘Hadley Park’, in Huntingdon, Cambridgeshire, right in the heart of where our chocolates are made and where weekly, we can produce between 4 to 6 million of the chocolates we all know and love.
Hadley Park is just 5 minutes off the A141 and 1.3 miles from Huntingdon train station, with direct rail links to London King’s Cross.
As well as a competitive salary and a range of company benefits including enhanced maternity and paternity leave and Company pension contributions, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
JOB ROLE AND RESPONSIBILITIES
- Ensuring that all hygiene & cleaning related activity is delivered in full in a cost efficient & safe manner within prescribed budgetary control & best practice framework.
- Ensure that all hygiene & cleaning activity is fully captured from a labour, quality & standards perspective ensuring all due diligence & compliance documentation is delivered in full to always guarantee 100% against audit scrutiny with all exceptions openly & honestly reported alongside detailed commentary.
- Ensure robust training plans are always in place for the team in order to deliver the correct & safe Disassembly / Reassembly skills to the team to deliver a competency based turnkey operation, ensure that methodical & professional training against all CIC’s delivered which includes an instructional & competency-based verification process guaranteeing that only trained & competent team members are assigned tasks aligned to that detailed training profile.
- To deliver right first-time cleaning process against defined & trained parameters each & every shift in a methodical step by step process.
- To take ownership for the food safe cleaning delivery of your area, to own that area and be accountable for it in a professional & empowered manner.
- To follow cleaning schedules and cleaning tasks as directed by the Hygiene Manager ensuring that all exceptions are reported openly, honestly alongside detailed & defined commentary.
- Maintaining and improving cleaning standards within any business area on a shift-by-shift basis.
- Adherence to all site technical policies & operating practices, guidance & policies.
- Adherence to all site Health & Safety policies & operating practices.
- Chemical handling is always trained in a safe & professional manner ensuring that all team members are competently trained against all COSHH requirements before engaging within entering any manufacturing space or being engaged within any cleaning or Hygiene related tasking.
- To interact with other functions within the business in a professional, polite & courteous manner at all times without exception.
- Successfully pass all core induction training modules within first quarter of employment and thereafter to maintain a minimum of 85% compliance against existing CPL required training modules.
- To successfully capture, document & record all required KPI’s which may be required for your daily reporting metrics.
- To ensure all shift-by-shift reporting metrics are delivered within a timely & professional manner and published to all stakeholders as requiring those reports.
- To maintain as a minimum a monthly internal hygiene audit against a defined audit schedule against a defined audit specification.
- To take sole responsibility & be accountable for all shift reporting, metric recording & due diligence defence systems for the shift ensuring the team & wider business are not exposed to risk and that all governance as required is always delivered in a right first-time manner.
- All relational hygiene deep cleaning & general cleaning tasks associated within the business unit/Operating shift.
- To ensure the team be fully trained & competency verified against at least 95% of all Hygiene CIC’s & that a robust training matrix is always maintained accurately to demonstrate onward progression for team members & identify gaps within training plans and adjust to correct.
- Daily delivery of shift reporting metrics within a defined DRM format, Email or written manner.
- Daily delivery of the hygiene operating budgets as directed by the Hygiene Manager.
- Maintaining and improving cleaning standards within each business area & identifying any improvement opportunities that either increase quality & standards or generate cost savings.
- Adherence to all site technical policies ensuring your team is fully conversant with those protocols.
- Adherence to all site Health & Safety policies ensuring that your team are fully conversant with those protocols.
- Delivery of detailed cleaning & hygiene cleaning processes that deliver right first time always.
- To comply with all due diligence documentation as required by the business, the law and our customers to ensure food safe systems are adhered to at all times.
- To maintain all reasonable change of work process or additional work activities as may be reasonably required by the business in a manner that delivers pace without risk to quality.
- To maintain, publish & report all required daily hygiene KPI, DRM or other reporting metrics as required in a professional & timely manner.
- To ensure the delivery of a formal whole team brief as a weekly task which is recorded/documented & utilised as a two-way communication/briefing vehicle.
- To ensure accurate stock management of all consumables, chemicals & other hygiene related areas in a methodical manner against a defined MSQ’s versus MOQ profile as communicated by the hygiene manager.
To carry out in a safe manner all reasonable work requests which may vary according to business needs.
SKILLS AND EXPERIENCE
- Good verbal & written English skills, ability to receive concise training & confirm training independently.
- Working as part of a team with a right first-time approach.
- Ability to follow concise instruction & deliver concise instructions in a consistent manner.
- Working using own initiative with procedural parameters.
- Working in a safe manner & understanding what unsafe means & looks like.
- Handling chemicals in a safe manner always.
- Good oral/verbal communication skills & ability to communicate at all levels.
Essential
- Previous team management experience or suitably acknowledged supervisory experience.
- HACCP training to L3
- Relevant Food Safety training to L3/recognised equivalent
- Open Plant Cleaning experience.
- Dry cleaning awareness/Chocolate manufacturing process/Water activity understanding.
- Microbial awareness especially against environmental parameters, humidity & yeasts/moulds.
- Turnkey operating practices against a defined hygiene specification
- BRC V9 awareness.
- Calm ability to problem solves in a concise, controlled manner based against root cause analysis doctrines & processes.
- Strong I.T skills with distinct bias towards Microsoft office product range.
Desirable
- Previous hygiene experience managing & leading a hygiene team for 3 years or more within a confectionary environment.
- Concise understanding & awareness of introducing innovation to a cleaning process where zero Aw is a pre-requisite.
Who are we?
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.
A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html