Job Introduction
We’re looking for a Payroll Coordinator to join our People & Organisation team.
At Hotel Chocolat, we’ve built a business on three core values: Be Brave, Be Kind, and Be Original. As we continue to grow, we’re looking for a meticulous and proactive Payroll Coordinator to help ensure our 2,500 UK employees are paid accurately and on time, every time.
This is an exciting opportunity to join a dedicated payroll team that plays a vital role in delivering a best-in-class employee experience.
About the Role
As Payroll Coordinator, you’ll be responsible for the accurate and timely administration of our monthly UK payroll and benefits. You’ll work collaboratively across the business, providing expert support, maintaining compliance, and ensuring data integrity at every stage of the payroll cycle.
This role requires strong attention to detail, a methodical mindset, and the confidence to analyse, problem-solve and continuously improve processes.
What You’ll Be Doing
Processing payroll-related information for circa 2,500 UK employees on a monthly basis, including:
Starters and leavers
Salary changes and job updates
Fixed and variable pay data
Absence and statutory payments
Tax codes, student and postgraduate loans
Attachment of earnings orders
Benefits administration
Manually calculating payments, deductions, and gross-to-net calculations with confidence
Administering and maintaining pension schemes
Performing data validation checks and compliance reporting to ensure accuracy and integrity
Supporting month-end processes and annual audit activity
Writing queries and preparing payroll reports for the wider business
Analysing data to identify issues and proactively solve problems
Maintaining and updating process documentation to ensure efficiency and continuity
Building strong relationships with managers and stakeholders across the business
Responding to payroll queries from employees, managers and third parties within agreed SLAs
Administering password reset requests
Continuously developing your knowledge of payroll legislation and statutory requirements
What We’re Looking For
Essential
Previous end-to-end UK payroll experience
Intermediate (or above) Excel skills
Strong numerical ability with experience manually calculating payroll
Methodical and logical approach
Meticulous attention to detail
Confident and effective communicator
Highly organised with excellent planning skills
Adaptable and comfortable working in a changing environment
Positive team player
Proactive problem-solving mindset
Desirable
GCSE (or equivalent) Maths and English, Grade C/4 or above
Experience using ADP Freedom and/or Cascade HR
Payroll Technician qualification or other formal payroll qualification
Why Join Hotel Chocolat?
We’re more than a chocolate company. We’re a business built on passion, innovation and a commitment to doing things differently. You’ll be joining a collaborative and supportive team environment, with opportunities to grow your expertise and develop your career within a premium British brand.
If you’re detail-driven, analytical, and passionate about delivering an exceptional payroll service, we’d love to hear from you.